FAQs
Care Services
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How do I organise a needs assessment?
If you wish to apply for a Residential Care Subsidy, you’ll require a needs assessment to be completed by the DHB Needs Assessment team. You can ask your GP for an assessment referral, or you can contact your local service via the NASC website at nznasca.co.nz.
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Do I need to appoint an Enduring Power of Attorney (EPOA) before moving in?
Yes. An Enduring Power of Attorney (EPOA) is a legal document which sets out who can take care of your personal or financial matters if you can’t. That person is called your attorney. There are two types of EPOAs – an EPOA for Personal Care and Welfare and an EPOA for Property. You need to set up an EPOA through a lawyer. The EPOA for Personal Care and Welfare only comes into effect if a medical practitioner determines you can no longer make decisions for yourself.
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How do you keep track of my care needs?
We use laptops and tablets for medication and progress notes, so our nursing staff know what you need and when you need it. Regular assessments of care are completed at least twice a year, and more often as your care needs change.
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How will my spiritual and cultural needs be met?
We know spirituality and culture is important, so as part of your care plan we’ll find out what’s significant to you and how we can include this in your care. Many of our Care Centres observe celebrations from different cultures and have regular visitors or services from local religious and cultural communities.
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Who looks after my medication?
All medication, including over-the-counter drugs, are managed by our nursing team and overseen by our contracted GP or nurse practitioner. These nurses arrange prescriptions and organise medication with our contracted pharmacies.
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How can I stay connected to my family and friends?
Free Wi-Fi is available in all of our Care Centres. Your friends and family are welcome to ring you on our phone, or you can have a phone in your room at your own expense.
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Who do I speak to if I have a concern or complaint?
Your feedback lets us know what we’re doing well and what we could do better. If you have a concern or complaint, we encourage you to first speak to the manager.
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Can I decorate my room?
Yes. This is your own private space and it’s important you feel at home, so why not personalise it with your own pictures and ornaments? We can provide furniture, but you might like to bring your favourite chair, side table and bedspread. Please ensure all electrical items you bring in with you have been certified and tagged as safe by an electrician before you move in. Alternatively, our maintenance team may be able to do this for you, but there could be an extra charge for this service.
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Will I be able to get my nails or hair done on site?
All our Care Centres have a hairdresser who visits regularly. And for an extra cost, some of our Care Centres can even arrange for someone to come in and give you a massage or a manicure if you’d like a bit of pampering.
Care Suites
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How do I apply for a Care Suite?
If you wish to apply for a Care Suite, you will first need to complete an Expression Of Interest form and return it to us via email to begin the process. We will be in contact with you directly after this to proceed with the application.
Careers
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How do I apply for a job?
Click here to view all our latest job vacancies. If you find a job that you want to apply for, click the Apply Now button under the job description and follow the instructions.
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Are there career growth opportunities at Brooklands?
Brooklands Care Group is proud to provide training and opportunities to get higher qualifications to progress your career. Many of our Business and Care Managers have worked their way up from other positions.
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I am waiting for my nursing registration, can I apply for a job before my registration is complete?
To work as a Registered Nurse, you will need to have a current registration number. However, our managers will still consider your application while you are waiting for your registration to be finalised. Please make it clear on your application when you expect to be fully registered.
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Do I have to have previous experience and/or qualifications to work at as a Healthcare Assistant?
You don’t always need experience or qualifications to work as a Healthcare Assistant, as Brooklands Care Group can provide on-the-job training, as well as opportunities to upskill.
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I have recently applied for a job, when will I hear about my application?
It is normal for you not to hear back about a job application until a few days or 2 weeks after the job has closed. You will get an email or phone call to let you know the outcome of your application.